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Exchange & return

REFUND POLICY

You can exercise your right of cancellation within 14 days of the delivery date. Please note that the cost of a return is borne by the buyer.

You can request your return/exchange here: CLICK HERE

EXCEPTION:

The right of withdrawal for already installed and therefore used products that show clear signs of use!

No returns are accepted here!

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EXCHANGE

If you would like to exchange your item for another, please return your first order and place a new order with the item you want. 

Address for returns/exchanges:

HomeDefence-24
Forest road 67
92439 Bodenwoehr

REFUND

The refund of the purchase price will be made promptly after confirmation of receipt of your return in the form of the same payment method that was chosen at the time of purchase. 

The refund is usually made promptly after confirmation of receipt of your return. If the refund is not made within 14 working days, please contact us by email, via info@homedefence-24.com.